Return Policy

- We offer a 14 day return policy for unworn, undefected, and unwashed products. Send an email to info@prisanabay.com for any returns or exchanges. The original shipping cost will not be refunded back to you if doing a return. For an exchange, an $8 shipping fee is required. 

- We do NOT offer returns or exchanges on orders placed outside of the United States due to high shipping costs. 

- If the product was sent with the wrong size, we will send over the correct size and fully cover all costs. This must be requested within 7 days of delivery of product.  After 7 days, we will not be able to exchange.

- We cannot control the order once it is shipped out.

- If a delivery address is entered wrong, we cannot change it, unless we see your email before it is fulfilled.  If the order was delivered to a wrong address because of customer error, we will likely, but not always, receive the package back from the delivery carrier.  If we do not receive it back, we are not responsible for replacement.  If we do receive it back, we can reship to the correct address at customer's expense. 

- Some international orders require that you pay customs fees/taxes. We are not responsible for these fees. Any invoice you receive from a carrier to pay for customs fees/taxes or other, is your sole responsibility